If you love shopping online but come across a retailer who does not ship to your country, then SelfShip is for you. SelfShip allows you to shop like you are located in the USA, United Kingdom, India, and the UAE all at the same time. If you love shopping online but face extraordinary costs to ship internationally to your country, then SelfShip is for you. SelfShip is a competitive shipping solution from the USA, United Kingdom, India, and the UAE to 100+ countries. SelfShip Pro (available in select countries) allows you to access even further discounts!

Wherever possible we will utilise any streamlined/low value clearance processes that are available to facilitate the import customs clearance of your shipment into your country. In some cases this also includes clearing many shipments together. Due to this we are unable to provide detailed customs clearance documentation or a tax invoice. You will receive a notification and email with a breakdown of the SelfShip costs, however if these further details are necessary for you, then we recommend you consider alternative providers that can better support your billing requirements.

You should contact SelfShip support via live chat and we will guide you through the process. Please retain the packaging that the item was delivered in and share photos of the damaged item and packaging if/when requested. Any imperfection or cosmetic damage to the packaging alone is not considered as item damage. Any damage must be reported within 3 days of delivery. In the event that the item damage is attributed to SelfShip, its liability is strictly limited to a maximum of USD 100.00 per shipment.

It is the customer's responsibility to ensure that the items that they purchase are not prohibited or restricted by their local Customs authority. We recommend that you check your local regulations before placing your order, and also in future in case of any rule changes. SelfShip does not provide a refund in the event that your shipment is not released by Customs. Items that exceed the size restrictions imposed by the airlines cannot be shipped from the origin. This can vary by the route and destination. Some items are classified as dangerous (or hazardous) goods (DG) for air transportation. These cannot be shipped using SelfShip to most destinations (although we are continually expanding these capabilities). Any items that are perishable and/or received with temperature controlled packaging from the retailer cannot be shipped in the interest of safety. If SelfShip receives an item that in their sole discretion is prohibited or likely to be subject to shipping or import restrictions (including size, dangerous, or temperature controlled goods), then you have the choice to: 1. Return the item to the original retailer. You will need to pay an Admin Fee of USD 15.00 per return. The return will be arranged once these charges have been paid. 2. Request for the item to be discarded. You will need to pay an Admin Fee of USD 15.00 per order. The disposal will be arranged once these charges have been paid.

In the event that an item cannot be shipped to you or you wish to return it prior to it leaving the origin country, then we can assist you to return it to the retailer. 1. Contact the retailer and request a return in line with their store policy. 2. Inform the retailer that you require an RMA and a prepaid return mailing label (RML). 3. Once you have the RML, please share this with SelfShip support via live chat (as an attachment). 4. You will need to pay a SelfShip admin fee of USD 15.00 per return shipment. The return will be arranged once these charges have been paid. 5. If necessary we will repack your item, attach the RML, and request this to be collected from our warehouse in the next schedule. Note: We are unable to process returns where the item needs to be dropped off to a store, kiosk, depot etc. We can only handle returns where the return costs are prepaid and will be collected from our warehouse. We cannot assist with returns for any reason after your item has departed from the origin country. We recommend that you check the return options directly with the retailer and your local postal or courier service providers.

1. Sign up for a SelfShip account and complete the one-time verification process. 2. Save your default delivery address and payment method (you can also edit these later). 3. Take a look at the benefits of SelfShip Pro and sign up for a free trial (available in select locations). 4. Use the unique SelfShip addresses specified in your profile as your domestic delivery address when shopping online in the USA, United Kingdom, UAE, and India. Please be sure to use the complete and exact address in your profile. Note: Your SelfShip address can only be used to arrange domestic delivery from online retailers within the same country. Orders shipped from outside the USA, United Kingdom, India, and the UAE cannot be accepted and SelfShip does not take any responsibility for such shipments arranged to them. Your SelfShip address should be only used for the Shipping/Delivery Address, and the Billing Address (where required) should reflect the address associated with your method of payment otherwise you may face issues placing your order. We cannot receive orders where there are charges payable for the order to be delivered e.g., cash-on-delivery (COD). Please ensure that you have paid all charges directly to the retailer prior to delivery.

Yes these charges are applicable for SelfShip shipments. These cannot be waived or bypassed for any reason. Depending on your location, you may be charged these fees directly by the delivery partner at the time of delivery. After your order has been packed for final delivery we will calculate the final charges for SelfShip and you will receive an email with the detailed charges.

If the item is delivered with an invoice or packing list included, then that relevant information will be reflected in your SelfShip order. If there is no information included with the item, then SelfShip will define the value and description using publicly available information and at its sole discretion. You can make limited changes to this information after you see the items registered in your account. SelfShip does not take any further responsibility if this information is changed.

SelfShip will register your items in your account within 24-48 hours, excluding weekends, and you will receive a notification thereafter. Kindly allow for this standard timeframe when following up for your order. The SelfShip USA and United Kingdom warehouses operate from Mon-Fri. The SelfShip India warehouse operates from Mon-Sat. The SelfShip UAE warehouse operates 7 days weekly. If you have enabled Express Mode then you can generally expect to receive your item between 5-20 days later, depending on the destination. This is only an estimate and should not be interpreted as a guarantee, and there is no compensation for extended delivery timeframes.

Any refund for the item will be determined by the original retailer and you should coordinate directly with them for this. All SelfShip fees are non-refundable.

You can use the Shipping Calculator to estimate the SelfShip costs. Where available you can also use the calculator to obtain an estimate for duty, tax/VAT, and customs clearance fees. After your order has been packed for final delivery we will calculate the final charges for SelfShip and you will receive an email with the detailed charges. The shipping fee is based on the greater of the gross or volumetric weight, including packaging. We verify this when packing your shipment. We're committed to helping you save on shipping, and whenever possible, we will try to resize your package to ensure you get the best possible rates. The gross weight of the item (including the retailer's packaging) will be recorded when the item is first registered into your account. This gross weight is strictly for guidance and the final cost will be based on the greater of the gross and volumetric weight of the packed shipment (not the item). Gross weight is the actual weight when the item or final package is placed on a scale, and the volumetric weight is based on the actual dimensions of the final package that is shipped to you. Any individual item that exceeds 30kg and/or 75cm on any single dimension (length, width, height) may incur and oversized handling fee.

You should contact SelfShip Support via live chat and we will investigate the situation. In the event that your shipment cannot be located, SelfShip's liability is strictly limited to a maximum of USD 100.00 per shipment.

At SelfShip, the minimum chargeable weight for any package is 0.5 kg, even if your package weighs less. This is because all courier companies charge for a minimum of 0.5 kg, and we align with their pricing structure to ensure you receive the best possible rates and seamless service. Rest assured, we remain committed to offering you competitive rates and exceptional shipping experiences.